Here are some of the more Frequently Asked Questions FAQ about Restaurants:
I want to sign up Restaurants what do I need to do?
We are here to help! Please Click Here to Signup. It is easy to do.
Should I send my tech questions to Paul Mikel?
Answer Not if you want it answered correctly 100% of the time! Paul is not the technical person you all think he is! This is why he keeps people smarter than he is around! Sincerely,
Paul Mikel
Are we back to using the 4 page sign up sheet for restaurants?
Yes, the paper form on the site (opportunity.snapdelivered.com) is current and for you to take to the restaurants and gather all of their information. It will make it easier for you to input the information into the merchant panel at a later time.
When do restaurants get paid?:
Restaurants get paid weekly. Payments go out on Fridays.
Will Snap Delivered refund me if a customer cancels their order?
Snap Delivered works on $2 per order so if a customer puts the order through they will be required to pay even of they cancel the order because it is not fair to the restaurant or Snap Delivered. If the restaurant forgets something or the customer is unhappy with the quality of their meal they will have to settle that with the restaurant. if there is an issue with service from Snap Delivered we will deal with that accordingly when it comes to the customer.
What do I do need to open my city?
You will need to have 10 Restaurants with a 5-mile radius and 10 drivers. Once you have the required amount of restaurants and drivers we will help you get everything set up and running. Once you have your ten restaurants please make sure you email our Director of Restaurant. Expansion alex@snapdelivered.com and merchants@snapdelivered.com so we can help you take the next steps to getting your city up and running!
Who will do the menus?
We will do the upload of the menus. Once it has been approved by the owner of the restaurant, any changes will then have to be made by the owner.
How long will it take to upload menus?
7 to 10 days.
How will the Restaurants be notified when they get an order?
A notification sound will alert the restaurant until it is either accepted or declined through their Tablet. We will have full training to onboard the restaurant and get them ready to start receiving orders and saving thousands of dollars in delivery fees!
Do we do order Refunds?
Because we work on $2 per order we cannot do refunds once an order has been placed unless Snap Delivered is at fault. If anything is missing from the order the customer must contact the restaurant to make sure they make it right. We require drivers to take a picture when they put in an order and at the end as well.
Do I have to use an insulated bag to deliver the food?
Yes! You have to have an insulated bag to deliver the food because drivers work on tips and the best way to ensure being tipped well is to make sure your customer receives the food the way it was meant to be enjoyed!
Can I specify the cuisine that I want for my restaurant?
Yes you can, you can do this by going to Edit Merchant and adding cuisine types.
Will restaurants be required to turn off their tablets or leave them on while the restaurant is closed so the drivers don’t receive offers that will be taken in vain?
Restaurants have complete control of when they take orders by setting their hours in the restaurant portal.